Case Study:
Direct To Consumer Services Business
MakeSpace is a venture backed on-demand storage company that makes it easy for you to store and pick up your personal belongings.
What MakeSpace came to us for:
“We tried working with three different BPOs over six months. Frontier outperformed everyone by a landslide.”
79%
Frontier’s cost-per-ticket solved rate was 1/2 of the cost of the other two BPOs. That’s including another international BPO we tried working with.
“Here at MakeSpace, people are trusting us with their valuables — your mother’s nightstand, an enormous TV — things that have real value. We were looking for a way to find a great, outsourced customer service team that could really make our customers feel cared for, while still making it affordable for us as an organization.”
Vice President of Customer Sales & Support
Sarah Haselkorn
2021 © Copyright by FRONTIER. All rights Reserved
2021 © Copyright by FRONTIER. All rights Reserved
Case Study:
Direct To Consumer
Services Business
MakeSpace is a venture backed on-demand storage company that makes it easy for you to store and pick up your personal belongings.
What MakeSpace
came to us for:
“Here at MakeSpace, people are trusting us with their valuables — your mother’s nightstand, an enormous TV — things that have real value. We were looking for a way to find a great, outsourced customer service team that could really make our customers feel cared for, while still making it affordable for us as an organization.”
Vice President of
Customer Sales & Support
Sarah Haselkorn
“We tried working with three different BPOs over six months. Frontier outperformed everyone by a landslide.”
Frontier’s cost-per-ticket solved rate was 1/2 of the cost of the other two BPOs. That’s including another international BPO we tried working with.
79%